Overview
Do you know who your customers are? If you do, how are you keeping them engaged with your business? A strong CRM strategy takes the data you have on who they are and how they interact to develop stronger, more productive relationships. Looking to improve the customer experience? Maybe you’re just trying to create a more meaningful communication strategy? Lima Juliet utilizes CRM strategies and tools to nurture, grow, and engage your client base.
Benefit
Go beyond the software for a comprehensive strategy that keeps people coming back.
Lima Juliet starts the process by diving into data. Who are your customers? What makes them the same? What makes them different? Then I examine what your current processes look like from acquisition to support.
Once the data has been sifted through and we’ve reviewed current processes, I will design a gameplan with customer experience as focus. You don’t necessarily need an expensive platform with all of the bells and whistles. We’ll find the right tools that support your individual business.
CRM is an investment in your company’s future. Once set up, the strategies are ever-evolving as you learn what works, what doesn’t work, where more investment is needed, etc. As the processes roll out and send back data, I will continually analyze and report on what’s going on as well as make suggestions for pivots and/or enhancements whenever necessary.
Build a strong, consistent presence with smart strategy and brand alignment.
Campaigns that capture attention and drive results.
Personalized emails & texts that increase engagement and community.
Optimize and manage your social presence with purpose.
